Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice will deal with your concerns appropriately. Alternatively you can call 01472 254600 and request to talk to a member of the Patient Liaison Team or write/email to:

Field House Medical Group, Freshney Green Primary Care Centre, Sorrel Road, Grimsby, DN34 4GB


If you wish NHS England to investigate your complaint you can contact:


Phone: 0300 3112233

Write to: NHS England, PO BOX 16738, Redditch, B97 9PT