Abuse and tolerence within the NHS

We are aware that there has been a lot of noise and misconceptions in the media regarding Primary Care reopening its doors and returning to seeing patients. This is the latest instalment of what we see as a persistent and consistent message to discredit General Practice, and, as a result, our staff (both clinical and administrative) are experiencing unprecedented levels of aggression and abuse.

A Practice Index survey revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help (Practice Index, 2021). Because of these staggering figures,  on the 20th May 2021, the Institute of General Practice Management (IGPM) launched their campaign “If I die it will be your fault” to end all abuse towards general practice staff.

The video can be found here:

We would like to remind our patients that we will not tolerate any abuse towards our staff. Our practice remained open throughout the COVID pandemic and we continued to see patients face to face whenever there was a need.

Between January and November 2020, Field house Medical Group  nurses and GPs made over 28,000 face to face contacts with patients and over 25,000 telephone contacts. Despite their own personal concerns and anxieties, our staff have worked relentlessly to ensure you and your family were safe. We risk assessed all of our staff, put measures throughout our offices and, with the exception of a handful of staff who needed shielding, we were here, working  in the building for the whole of the pandemic. Remember: NHS staff are not heroes, they are humans, just like you. Please treat them with the kindness and respect they deserve.

Prescribing changes

From 1st September 2020 pharmacies will no longer be able to order your medication for you.  Patients can order their medication from the practice in the following ways:
  • Online - registration forms are available from reception (proxy access can be given to family or carers with the patients consent - see the receptionist for details)
  • NHS App - you can register to use the NHS App this is another form of online access.
  • Using the practice prescription e-mail - (remember to include three identifiers on the e-mail)
  • In person - drop your request off to the ground floor reception desk or through the post box found on the ground floor (this is emptied at least twice a day)
  • By post - send your request in the post along with stamped addressed envelope if you would like us to post it back to you
  • By telephone - the order line is currently open from 09:30 - 16:00

If none of these options are suitable please talk to the receptionists about an alternative - REMEMBER we need 48 working hours to process your request.

We will still be able to send your prescription electronically to your nominated pharmacy - this is not changing.

COVID Vaccine

Most people will be aware of the news about the approval of one of the COVID Vaccines (the Pfizer BioNtech vaccine) announced nationally today. This is very welcome news and we will be working with our NHS and council colleagues to get the vaccine to those eligible as soon as it is available. Patients will be contacted when the vaccine is available to them.  Please do not contact your GP practice regarding the COVID vaccine.

UPDATE 21/12/2020

The UK vaccination programme is being rolled out in phases and over the next few weeks and months many more clinics will be established to provide vaccinations.

The national Joint Committee for Vaccination and Immunisation (JCVI) has determined the priority order for people receiving vaccinations and in this initial phase we are focusing on the over 80s, care home residents and care home staff. Vaccinations of the over 80s and care home staff are underway and the vaccination of care home residents will also begin soon. Everyone in the UK will be offered a vaccination, however the whole programme of work will take months to complete due to its scale and complexity.

We appreciate that many people are enthusiastic about having a vaccination and in the Humber Coast and vale region we are working hard to vaccinate people as quickly as we can in line with the JCVI prioritisation.

UPDATE 11/01/2021

We are delighted to be offering the COVID-19 vaccine to our patients, with the rollout well underway as we vaccinate our more vulnerable patients, care home residents and staff first.

We understand there is a huge amount of interest in the vaccine however, please do not contact the Practice to book an appointment. The vaccination programme will take months, it will not happen in a few days. Please be patient, do not worry, no one will be excluded from the programme and when it is the right time for you to be vaccinated, we will contact you to book your appointments. In the meantime, do continue to follow all the guidance to control the virus and save lives.

You can get information about the COVID-19 Vaccination online at

UPDATE 02/02/2021

How to get your COVID-19 vaccination

Currently those people at risk of serious illness from coronavirus in the priority groups 1 – 4 are being contacted by the NHS in a range of ways to book an appointment. 

You may already have been contacted by your own practice or somebody working on their behalf to offer you an appointment at one of the local designated primary care centres. They are currently working through the eligible cohorts and you will be contacted when it is your turn. 

However, local people may also receive a letter from the National NHS Vaccination Booking Service offering them to book their vaccine with the national system at a nearby vaccination centre or community pharmacy. If you have not already got an appointment, you can book in this way if you wish to. 

If you receive a letter from the NHS to book with the national system and you have already had your vaccination, or you already have an appointment booked at a local primary care centre, then please ignore the letter. Please ensure that you keep any appointments that you have already booked.

Contact from Patient Access

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate. 

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access

Dr Prieur due to retire

After 16 wonderful years with the practice Dr Prieur has made the decision to retire, her last clinic will be at the end of August.  Dr Prieur will be missed by the whole Field House family and many patients, I’m sure you will join us in wishing her all the best and a very happy retirement.

New Trainee Doctors

At the beginning of August Field House Medical Group will be welcoming four new trainee doctors and GPs, Dr Okeyanju, Dr Elamahi, Dr Quadri and Dr Mohar will be with us for the next 4-6 months.