How we are protecting you in the practice from COVID 19

We understand you may be concerned about attending during the COVID-19 pandemic especially if you have been asked to shield but it is important you continue to attend so we can monitor your other medical conditions. To help protect our patients and employees we have put some precautions in place:

  • You can now only book your appointment over the phone and on the day you wish to attend or within 48 hours of the appointment; this is so we can control the number of patients entering the building and to ensure you have not developed any COVID symptoms.
  • Everyone entering the building for an appointment will have their temperature checked at the front door and be asked to sanitise their hands.
  • We ask that everyone attending the building from 11 years of age wear a face covering, this can be a mask, scarf or visor as long as it covers your nose and mouth.  If you cannot wear a mask please ensure the receptionist is aware when you book your appointment so alternative arrangements can be discussed. 
  • The self-check-in has been switched off and there is now a motion sensor on the reception desk so a receptionist can attend to check you in.
  • Seating in the waiting room has been spread out and reduced.
  • Clinical staff will be wearing protective equipment during appointments.
  • We have an isolation area which is on the ground floor and uses a separate entrance for any patients we need to see who have possible symptoms of a respiratory nature.
  • We will aim to complete as many of your medical checks in one appointment as we can, the initial part of your check may also be done over the telephone, reducing the time you need to spend within the practice.

How has COVID changed the practice?

The ongoing Coronavirus pandemic has put increased demand on primary care services and during lockdown the practice was busy re-organising our services to effectively cope with providing you with safe healthcare while dealing with suspected coronavirus cases.

As you will appreciate, this is an unprecedented time and your co-operation, understanding and patience has been greatly appreciated.

All of our clinical, administrative and reception staff have continued to work hard to provide you with healthcare as close to normal as possible while sometimes working with high levels of stress and anxiety for their own safety and that of their families.

It is important patients continue to attend for their chronic disease health checks and medication monitoring therefore our nurses and HCAs continue to provide your health checks, immunisation programs and cervical screening.

The biggest change you will notice has been we cannot pre-book appointments to far in advance and your initial contact with the GP will be by telephone.

The GPs are working long hours to make sure all of your health needs are met; on average the GPs make around 350 phone calls a week and bring into the practice 50 patients for examination or treatment.

The practice has and will endeavour to carry on working as much as practically possible while adhering to government guidelines and keeping you and our employees safe.

COVID 19 Prevention and Infection Control

Following these simple steps can help prevent the spread of colds, flu and other respiratory infections like COVID 19:

  • Cough or sneeze into a clean tissue, not into your hands.
  • Dispose of the tissue immediately into the nearest waste bin.
  • If you so not have a tissue, cough or sneeze into your upper sleeve.
  • Always clean your hands after coughing or sneezing, using soap and warm running water, alcohol hand sanitiser or hand wipes if soap and water are not available.
  • Try to avoid close contact with people who are unwell

DO NOT touch your eyes, nose or mouth if your hands are not clean

Exemption letters for face masks

Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this, this includes exemption cards. No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.

For further information on when and where you should wear a face covering visit:

Symptoms of COVID

For the safety of the general public, other patients and the employees of Freshney Green Primary Care Centre you should follow the government coronavirus guidance for test and trace.

Symptoms of COVID

  • A fever or high temperature of 37.8 degrees or above
  • A new continuous cough
  • A loss of or change in smell and or taste

If you have any of these symptoms contact NHS 119 who will be able to arrange a test for you. 


Your should slef-isolate for at least 10 days if:

  • You have symptoms of coronavirus and you tested positive, had an unclear result or did not have a test.
  • You tested positive but habe not had symptoms

If you have symptoms, the 10 days starts from when they started.  If you have not had symptoms, the 10 days starts from when you had the test.  But if you get symptoms after your test, self-isolate for a further 10 days from when your symptoms start.

You can stop self-isolating after 10 days if you feel ok, keep self-isolating if you have any of these symptoms after 10 days:

  • A high temperature or feeling hot and shivery
  • A runny nose or sneezing
  • Feeling or being sick
  • Diarrhoea

Only stop self-isolating when these symptoms have gone.

If you live with or are in a bubble with someone who has tested positive then you may will need to self-isolate for 14 days. How long to self-isolate

You will need to self-isolate for 14 days if you have returned to the UK from one of the countries on the high risk list. Coronavirus: how to self-isolate when you travel to the UK

COVID Vaccines

Most people will be aware of the news about the approval of one of the COVID Vaccines (the Pfizer BioNtech vaccine) announced nationally today. This is very welcome news and we will be working with our NHS and council colleagues to get the vaccine to those eligible as soon as it is available. Patients will be contacted when the vaccine is available to them.  Please do not contact your GP practice regarding the COVID vaccine.

UPDATE - 21/12/2020

The UK vaccination programme is being rolled out in phases and over the next few weeks and months many more clinics will be established to provide vaccinations.

The national Joint Committee for Vaccination and Immunisation (JCVI) has determined the priority order for people receiving vaccinations and in this initial phase we are focusing on the over 80s, care home residents and care home staff. Vaccinations of the over 80s and care home staff are underway and the vaccination of care home residents will also begin soon. Everyone in the UK will be offered a vaccination, however the whole programme of work will take months to complete due to its scale and complexity.

We appreciate that many people are enthusiastic about having a vaccination and in the Humber Coast and vale region we are working hard to vaccinate people as quickly as we can in line with the JCVI prioritisation.

UPDATE - 11/01/2021

We are delighted to be offering the COVID-19 vaccine to our patients, with the rollout well underway as we vaccinate our more vulnerable patients, care home residents and staff first.

We understand there is a huge amount of interest in the vaccine however, please do not contact the Practice to book an appointment. The vaccination programme will take months, it will not happen in a few days. Please be patient, do not worry, no one will be excluded from the programme and when it is the right time for you to be vaccinated, we will contact you to book your appointments. In the meantime, do continue to follow all the guidance to control the virus and save lives.

You can get information about the COVID-19 Vaccination online at

UPDATE 02/02/2021

How to get your COVID-19 vaccination

Currently those people at risk of serious illness from coronavirus in the priority groups 1 – 4 are being contacted by the NHS in a range of ways to book an appointment. 

You may already have been contacted by your own practice or somebody working on their behalf to offer you an appointment at one of the local designated primary care centres. They are currently working through the eligible cohorts and you will be contacted when it is your turn. 

However, local people may also receive a letter from the National NHS Vaccination Booking Service offering them to book their vaccine with the national system at a nearby vaccination centre or community pharmacy. If you have not already got an appointment, you can book in this way if you wish to. 

If you receive a letter from the NHS to book with the national system and you have already had your vaccination, or you already have an appointment booked at a local primary care centre, then please ignore the letter. Please ensure that you keep any appointments that you have already booked.

COVID Vaccination Status for Travel

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine.

Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.